Is this promotion available for existing Fido customers? Even those currently in a 2-year plan?
I tried calling but no it says to call later since they're probably bogged down with callers.
I tried live chat but I waited for hours only for a representative to connect and the disconnect right away.
Even the page after you click "Change Plan" states "Page Not Found".
What am I left with to contact Fido??
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Welcome to the community!
The plan is available to existing customers.
If you are currently in a contract you will have to pay off your tab in order to switch to the $60 10gb BYOP plan and the Bring Your Own Phone (BYOP) plans are not eligible for phone upgrades.
Alternatively you can also get the $85 10gb version which you can get a phone with and depending on the type of plan you have now you can switch to the $85 plan and not incur any fees.
You just have to be patient and keep trying.
I sure hope so. It's not right to offer a promotion, and then have it impossible to contact Fido to get it. I've been trying all day, with Live Chat and calling, and it's not on their site to be able to figure out which plan is the one that is the correct one.
I have had a couple people answer and hang up. I understand they must be getting frustrated with the number of calls but this is terrible customer service.
I called bell and waited on hold for 1.5 hours but atleast they answered.
This is very frustrating. I've been trying to get this deal for 2 days, trying every available option including going to a fido store where I was told they couldn't do because their system wouldn't allow it. I really hope Fido acknowledges their existing customers who were unable to get this deal due to technical issues..