10GB for $60/mo promotion for existing FIDO customers

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I'm a Participant Level 2
I'm a Participant Level 2

10GB for $60/mo promotion for existing FIDO customers

Is this promotion available for existing Fido customers? Even those currently in a 2-year plan?

 

I tried calling but no it says to call later since they're probably bogged down with callers.

I tried live chat but I waited for hours only for a representative to connect and the disconnect right away.

Even the page after you click "Change Plan" states "Page Not Found".

 

What am I left with to contact Fido??

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Re: 10GB for $60/mo promotion for existing FIDO customers

Hello @azfron

 

Welcome to the community!

 

The plan is available to existing customers.

 

If you are currently in a contract you will have to pay off your tab in order to switch to the $60 10gb BYOP plan and the Bring Your Own Phone (BYOP) plans are not eligible for phone upgrades.

 

Alternatively you can also get the $85 10gb version which you can get a phone with and depending on the type of plan you have now you can switch to the $85 plan and not incur any fees.

 

You just have to be patient and keep trying.

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Message 1 of 65
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I'm a Participant Level 1
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Re: 10GB for $60/mo promotion for existing FIDO customers

I am having the same issue Will fido offer this plan retroactively to customers who are unable to get through to a rep to upgrade to this plan

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Message 31 of 65
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I'm a Participant Level 2
I'm a Participant Level 2

Re: 10GB for $60/mo promotion for existing FIDO customers

Fido, please give customers a way of actually contacting you to makse these changes!!!!!!!!

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Message 32 of 65
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I'm a Participant Level 2
I'm a Participant Level 2

Re: 10GB for $60/mo promotion for existing FIDO customers

I'm trying to switch to this plan but cannot get through to fido by phone, live chat, etc.  I do not see this as an option when I try to self serve online.  How do I get this done?

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I'm a Participant Level 3
I'm a Participant Level 3

Re: 10GB for $60/mo promotion for existing FIDO customers

Thank you, I see that now. I still don't know which one is the promotion. There isn't one that is the 5GB which will be the 10 GB for the promotion.

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Message 34 of 65
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I'm a Participant Level 3
I'm a Participant Level 3

Re: 10GB for $60/mo promotion for existing FIDO customers

I sure hope so. It's not right to offer a promotion, and then have it impossible to contact Fido to get it. I've been trying all day, with Live Chat and calling, and it's not on their site to be able to figure out which plan is the one that is the correct one. 

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Message 35 of 65
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I'm a Participant Level 2
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Re: 10GB for $60/mo promotion for existing FIDO customers

I am getting dead air now instead of hold music. Is anyone else encountering this?

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Message 36 of 65
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I'm a Participant Level 2
I'm a Participant Level 2

Re: 10GB for $60/mo promotion for existing FIDO customers

Okay I paid off the balence on the hardware i.e. "downgrade" and choose a random BYOP plan as instructed. Now I have no option for the 10gb for $60 plan and have lost my old plan. 

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Message 37 of 65
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I'm a Participant Level 2
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Re: 10GB for $60/mo promotion for existing FIDO customers

611 and the 800 number didn't work as of 2 hours ago. 

 

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Message 38 of 65
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Re: 10GB for $60/mo promotion for existing FIDO customers

 I have had a couple people answer and hang up. I understand they must be getting frustrated with the number of calls but this is terrible customer service.

 

I called bell and waited on hold for 1.5 hours but atleast they answered.

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Message 39 of 65
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I'm a Participant Level 1
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Re: 10GB for $60/mo promotion for existing FIDO customers

This is very frustrating. I've been trying to get this deal for 2 days, trying every available option including going to a fido store where I was told they couldn't do because their system wouldn't allow it. I really hope Fido acknowledges their existing customers who were unable to get this deal due to technical issues..

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