I have Auto Refill setup for the $100 (365-day) option - this failed last week without warning. I know that the registered VISA card works because I was able to use its info to do a on-line manual refill without having to reenter any info. Calling FIDO support, I was told that the $100 Auto Refill no longer works, and they could not tell me which amount would actually work? Very frustrating as all on-line documentation still implies that it is available, and is still available as an option??
Has anyone actually go this to work? Thank you.
Solved! Go to Solution.
Hey @frustrated-usr1 and welcome to the Community!
Are you subscribed to the Low Balance Auto Refill with the $100 voucher option?
The Low Balance option is available starting at $10 and in $5 increments up to $100!
Well, today at Fairview Mall I was told that "no more $100 vouchers anymore" and something about "Fido was moved to Rogers bla-bla-bla".
Usually I was buying $100 voucher at big malls (mostly Fairview Mall) and refilled online.
But not anymore?
So how can I refill for 1 year my family pay-per-minute plan?
Go back to $10 for month?
Thanks for info, Rachel.
"Available at all Fido points of sale" - never could buy in the past.
Always was told "$100 voucher you can buy ONLY at Fido kiosks at big malls like Yorkdale, Fairview etc."
Does it possible to buy $100 voucher online?
Now I don't know what to think about this situation - befor I always buy that voucher at Fairview mall.
I'd ask for $100 voucher for 365 days.
He referred about "not available because that Fido plan/account/??? was moved to Rogers".
Could it be just misunderstanding about plans/vouchers etc?