10% discount missing on my line

10% discount missing on my line

10% discount missing on my line

hazainah
I'm a Participant Level 1

10% discount missing on my line

So I recently got a new number and I was promised the in market plan of 6GB + 2GB Bonus (For two years) + 10% discount on the 49$+tax Quebec plan as a loyalty plan for me being with Fido. Though my bill came out recently and I noticed the 10% discount was not applied to my Quebec number.  So I was charged 49$ + tax instead of $49 - 10% = 44.9$+tax.

3 REPLIES 3
FidoKenny
Moderator

Hey @hazainah and welcome to the Community.

 

We will definitely need to have a look at your account in order to assist you with this.


You can reach us through  our channels here.

 

If it's better for you, we can also send you a PM here on the Community.


Let us know what's best for you Smiley



Mary_007
I'm a Participant Level 1

I'm having the same problem on my 2 additional lines. Credit disappeared. Trying to find out if this promo is still being offered. 

Hey @Mary_007

 

Welcome to the Community Smiley 

 

I can understand your concern regarding the discount.

 

We would need to take a closer look at your account in order to see what happened. 

 

I will be sending you a PM shortly. 

 

Talk to you soon!