10% discount missing on my line

[hazainah]

So I recently got a new number and I was promised the in market plan of 6GB + 2GB Bonus (For two years) + 10% discount on the 49$+tax Quebec plan as a loyalty plan for me being with Fido. Though my bill came out recently and I noticed the 10% discount was not applied to my Quebec number.  So I was charged 49$ + tax instead of $49 - 10% = 44.9$+tax.

[FidoKenny]

Hey @hazainah and welcome to the Community.

We will definitely need to have a look at your account in order to assist you with this.

You can reach us through  our channels here.

If it's better for you, we can also send you a PM here on the Community.

Let us know what's best for you

[Mary_007]

I'm having the same problem on my 2 additional lines. Credit disappeared. Trying to find out if this promo is still being offered. 

[FidoValeska]

Hey @Mary_007! 

Welcome to the Community  

I can understand your concern regarding the discount.

We would need to take a closer look at your account in order to see what happened. 

I will be sending you a PM shortly. 

Talk to you soon!