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FidoStephen
Community Manager
Community Manager

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Elevate your music or make a music lover happy this holiday season by instantly winning 1 of 2,600 urBeats3 earphones with Lightning Connector!

 

Designed for your life, urBeats3 feature fine-tuned acoustic design to deliver an exceptional listening experience. Their optimal ergonomic fit provides all-day comfort while the tangle-free flat cable and magnetic earbuds offer easy portability so you can stay on the go.

 

Participate daily until December 8, 2021, for more chances to win.

 

Contest Rules

No purchase necessary. Contest closes December 8, 2021, at 11:59 p.m. ET. Open only to Canadian residents who are 13 years and older. One (1) entry per day per person. Instant prizes: 2,600 urBeats3 earphones with an approx. retail value of $80 each. The odds of winning depend on the number and timing of entrants participating in the contest. Math skill-testing question must be correctly answered to be declared a winner. Full contest rules here.

 

Fido XTRA Terms and Conditions

Perks available in Fido XTRA are subject to the Fido XTRA Terms and Conditions.

33 Comments
FidoSarah
Moderator
Moderator

Hi @Tha_Stela Smiley 

 

You can send us a PM on the community or you can reach out to us via any of our other methods so we can look into this  with you. Here is a link to our contact page : Contact Us - Fidoservices

Lancastrian2000
I'm a Visitor
I'm a Visitor

@FidoSarah 

Hi,

I did not get any update on the ticket. Can you please assist!

Thanks

FidoKenny
Moderator
Moderator

Hello @Lancastrian2000 and welcome to the Community.

 

In order to assist you with this, it wil be important to get in contact with our customer service. You can find all the ways to reach us here.

 

If it's best for you, we can also send you a PM here on the Community. Let us know what's best for you.

Rickyc
I'm Back
I'm Back

Hi,

 

I won the contest and got a small package yesterday. When I opened, there is only a card saying "Enjoy your FIDO Xtra perk!".

 

Where is the earphone? 

FidoPhilippe
Moderator
Moderator

Hey @Rickyc! Philippe here. Welcome to the community. Smiley

 

I'm sad to read that you didn't receive your prize. We can certainly help you with that here, if you wish. Just request a PM from the community and we'll send you one.

Lancastrian2000
I'm a Visitor
I'm a Visitor

Hi Philippe,

I did not receive mine as well. Whenever I talk to someone, I am told to wait 2 Weeks . It's been forever. Please assist.

 

Thanks

FidoPhilippe
Moderator
Moderator

I'll send you a PM shorly @Lancastrian2000!

Tha_Stela
I'm a Visitor
I'm a Visitor

Do you have any idea when will be send? 

FidoAnthonyZ
Moderator
Moderator

Hello @Tha_Stela,

 

Orders were proceesed after the 15th of December so you should be receiving it shortly! 

BYK
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I received an empty package from rogers, with just a message card but there's no item in it.

Tha_Stela
I'm a Visitor
I'm a Visitor

Hi! 
I'm very happy because I received my 2 packages, one with a card and the other with the earphones! So, patience because it's on the way!!! Thanks Fido! 

FidoSaira
Moderator
Moderator

Thank you for sharing! We're glad to learn that. 😊

FidoSaira
Moderator
Moderator

Hey @BYK

 

Thank you for sharing. Rest assured this is something we're aware of and are working to rectify ASAP. We apologize for this invoncenience.