How to get Fido to email you back?

[AT6]

Hi,

I've had an issue with my bill. I have tried unsuccessfully to get someone from Fido to respond to me via email. The first time I emailed them I clicked email as my preferred means of communication. However, I received a phone call from a representative. I responded again via email, restating my issue about the bill, while also telling them that I have some vocal issues at the moment due to medical reasons, and that I require email for communication. Yet, I received a call again from the same person, who didn't mention the issue, and pointed out that he's called multiple times but I've been unavailable. Thus, I am wondering how in the world I can actually get Fido to acknowledge my current medical disability, and actually contact me through email, or some other form of text?

[AT6]

Hey @AT6 , 

Welcome to the Community. 

We don't handle inquiries through email which is why the representative contacted you by phone . I'll be able to help you here through the Community by sending you a private message, this appears to be the best way to handle this and we're more than happy to help . 

[FidoRanya · Accepted solution]

Hey @AT6 , 

Welcome to the Community. 

We don't handle inquiries through email which is why the representative contacted you by phone . I'll be able to help you here through the Community by sending you a private message, this appears to be the best way to handle this and we're more than happy to help .