How to get Fido to email you back?

How to get Fido to email you back?

How to get Fido to email you back?

RÉSOLU
AT6
Le Contributeur Niveau 1
Le Contributeur Niveau 1

How to get Fido to email you back?

Hi,

 

I've had an issue with my bill. I have tried unsuccessfully to get someone from Fido to respond to me via email. The first time I emailed them I clicked email as my preferred means of communication. However, I received a phone call from a representative. I responded again via email, restating my issue about the bill, while also telling them that I have some vocal issues at the moment due to medical reasons, and that I require email for communication. Yet, I received a call again from the same person, who didn't mention the issue, and pointed out that he's called multiple times but I've been unavailable. Thus, I am wondering how in the world I can actually get Fido to acknowledge my current medical disability, and actually contact me through email, or some other form of text?

 

 

 

Accepted Solution

Re: How to get Fido to email you back?

Hey @AT6

 

Welcome to the Community. 

 

We don't handle inquiries through email which is why the representative contacted you by phone . I'll be able to help you here through the Community by sending you a private message, this appears to be the best way to handle this and we're more than happy to help Smiley

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1 RÉPONSE 1
FidoRanya
Modérateur (retraité)

Hey @AT6

 

Welcome to the Community. 

 

We don't handle inquiries through email which is why the representative contacted you by phone . I'll be able to help you here through the Community by sending you a private message, this appears to be the best way to handle this and we're more than happy to help Smiley