September 2020
When clicking on an offer in the xTRA area of the app, the dog wagging his tail appears and it stays like that. I have cleared the cache and cleared the data as well as uninstall and re-install on my S7 edge. This happens when I am connected to my wifi or fido network.
September 2020
Hey @Wahabw,
Were there any new updates on this situation? Can you confirm if turning your phone off and back on helps?
September 2020
Nothing new... restarted phone multiple times
September 2020
Very strange behaviour... when in Ottawa offers dont load... but driving on the 401 and the offers load... I'll have to try it when I get back to Ottawa.
September 2020
Tried it in Ottawa and it worked. Got home, connected to wifi and it didn't work... must be my pi-hole blocking the offers...
September 2020
Hey @Wahabw!
Thanks a ton for all the updates. Based on what you're describing now it seems like all your offers load fine when on LTE but do not load when on Wi-Fi. Is that correct?
If so, can you try restarting your Wi-Fi modem to see if that changes anything? If it doesn't then it is possible it's related to your home network's security features.
September 2020
Hello @Wahabw,
Looks like you did everything that would be recommended, did you try restarting the device?