xTRA offers not working in app

[Wahabw]

When clicking on an offer in the xTRA area of the app, the dog wagging his tail appears and it stays like that. I have cleared the cache and cleared the data as well as uninstall and re-install on my S7 edge. This happens when I am connected to my wifi or fido network.

[FidoPierre]

Hey @Wahabw, 

Were there any new updates on this situation? Can you confirm if turning your phone off and back on helps? 

[Wahabw]

Nothing new... restarted phone multiple times

[Wahabw]

Very strange behaviour... when in Ottawa offers dont load... but driving on the 401 and the offers load... I'll have to try it when I get back to Ottawa.

[Wahabw]

Tried it in Ottawa and it worked. Got home, connected to wifi and it didn't work... must be my pi-hole blocking the offers...

[FidoNick]

Hey @Wahabw!

Thanks a ton for all the updates. Based on what you're describing now it seems like all your offers load fine when on LTE but do not load when on Wi-Fi. Is that correct?

If so, can you try restarting your Wi-Fi modem to see if that changes anything? If it doesn't then it is possible it's related to your home network's security features. 

[KAPABLE-K]

Hello @Wahabw,

Looks like you did everything that would be recommended, did you try restarting the device?