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unable to login with fido My Account application

hpcp
I'm a participant level 2
I'm a participant level 2

I created my ID and Password and i am able to login on my computer with email and password BUT unable to login with my mobile application with same username and password.

 

i tried to contact fido via phone and chat but unable to connect with agent . fido have very less staff to support customer after sale? or they are very busy ?

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