sorry we've hit a snag check back later fido my account app 2021

[dhruv_mehra]

i haven't used the fido my account app in a month and it looks like i was signed out, i keep getting the error "sorry we've hit a snag check back later" even after

-un-installing and re-installing the app.

-as well as clearing cache.

-i even changed my username and password just to make sure. and it still does'nt work

are there any other solutions?

[Cawtau]

Hello Dhruv_mehra,

  Welcome to the community!

  They are aware some customers are having the same issues as yourself and are working on a solution (see here). Hopefully they will be able to find a fix for the issue(s) soon.

Hope this helps 😀

Cheers

[dhruv_mehra]

also i was using my phone number to login and it refused, so i changed it to my username to my email and it still refused.

[FidoValerie]

Hey @dhruv_mehra

Are you now able to access your account?