Welcome to the community!
Have you been accessing the Fido app while being logged into your account?
If so, could you try logging out and verifying if you can access your 5 hours of extra data?
Let us know!
When you made the new username, did you make sure to register as a subscriber? We're aware the Data Bytes option may not be there and the current workaround would be to register as a subscriber. In most cases, that should work.
We are still looking into this though and we hope to have a fix soon as we know how important the 5 hours of extra data are to our customers!
we have registered as a subscriber already. even my husband is unable to access the free data. we never had problems before. this seems to be false advertisement, i have some friends who can't access either
Just letting you know that app version 4.7 has been released. It’s on a staggered rollout though, so you should have it by the end of the week.
Here’s what should be fixed:
Thank you for your patience!