my extra 5

my extra 5

my extra 5

gel_deleon
I'm a Participant Level 1

my extra 5

i am not able to access my free 5 hours data

5 REPLIES 5
FidoAnthonyZ
Moderator

Hello @gel_deleon,

 

Welcome to the community! 

 

Have you been accessing the Fido app while being logged into your account?

If so, could you try logging out and verifying if you can access your 5 hours of extra data?

 

Let us know! 

 



angel84
I'm a Participant Level 2

still does not work. i have reinstalled the app, updated my phone, made new username etc but no luck

Hey @angel84!


When you made the new username, did you make sure to register as a subscriber? We're aware the Data Bytes option may not be there and the current workaround would be to register as a subscriber. In most cases, that should work.

 

We are still looking into this though and we hope to have a fix soon as we know how important the 5 hours of extra data are to our customers! Smiley

 

 



angel84
I'm a Participant Level 2

we have registered as a subscriber already. even my husband is unable to access the free data. we never had problems before. this seems to be false advertisement, i have some friends who can't access either

Hey @angel84!

 

Just letting you know that app version 4.7 has been released. It’s on a staggered rollout though, so you should have it by the end of the week. 

Here’s what should be fixed:

  • Missing data bytes banner
  • Having to log in each time you open it

Thank you for your patience!