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Resolved! Errors in the Fido App

Hey Fido team, I just wanted to let you guys know that there is a slight bug with the Fido application. When you go to click on a subject in the support section, it brings you to the subject on the row above instead. E.g. Speed Test opens up Network ...

Lavalian by I'm a Contributor Level 1
  • 5751 Views
  • 9 replies
  • 2 likes

Resolved! CAN'T SEE MY DATA USAGE ANYWHERE

Hello Fido Community, When I try to check my data usage via My Account on the mobile app, I can't see it anywhere. It displays the button for "1 extra hour of data" and text "Changes to your plan have been maden recently and usage information won't b...

Jaeyoung by I'm a Participant Level 2
  • 3907 Views
  • 3 replies
  • 0 likes

Resolved! Data bytes not showing on app at all

I can't use them.. I can't see them and I tried reinstalling the app. Did not work! Any idea what's going on???

Screenshot_20180402-024625.jpg
Yasmoona by I'm a Participant Level 1
  • 7121 Views
  • 13 replies
  • 0 likes

Resolved! Can't log in - Safari on iOS

I'm a Fido customer for just over a week now, home internet only. I tried the iOS app initially, but I bailed on it when I discovered it didn't cover home internet (view usage). So I stuck to browser access. This was working last week on my iPhone 6/...

ableclerk by I'm a Contributor Level 1
  • 5078 Views
  • 6 replies
  • 1 likes

Sorry, we have hit the snag. Come back later. (Its been 6 months)

I have been facing this issue for past six months. I have called the customer service, no action taken. Troubleshooting steps done by me: 1 completely logged out of my app and tried to log back in 2 Cleared cache 3. Restarted the phone. 4. Reinstalle...

Sushant1 by I'm a Participant Level 3
  • 5822 Views
  • 7 replies
  • 0 likes