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App technical Diificulties try again later

2 months ago i bought 3 phone lines over from rogers to fido. Since day 1 i  havent been able to get on the app  but i can sign in to the website. I am the account holder. The 2 other phone lines my son and husband CAN get on the app. I cannot. it al...

clare9uk2003 by I'm a participant level 3
  • 1334 Views
  • 3 replies
  • 0 likes

Resolved! Data bytes not working

I just got my plan with Fido yesterday I’m attempting to use the data bytes wifi is turned off on my iPhone X it’s updated to the newest IOS and the Fido app is updated to the newest version how can I get this to work? 

Rkareer by I'm a participant level 1
  • 7632 Views
  • 9 replies
  • 0 likes

data bytes not working

(apologies if this is in the wrong section) So I recently switched to Fido and I want to test the data bytes. I downloaded the Fido app and when I try to use data bytes, it says: "Sorry, something went wrong. Dont worry! You haven't started using dat...

jordaniel56 by I'm a participant level 2
  • 1389 Views
  • 3 replies
  • 0 likes

Fido App error message and no data bytes option

I just joined Fido and got a new phone 2 weeks ago and everytime I open the app and move around in it I get the same error message: "Sorry, something went wrong. Don't worry! You haven't started using your Data Bytes". Once I found out what Data Byte...

meeegis by I'm a participant level 1
  • 1548 Views
  • 3 replies
  • 0 likes

Resolved! NO data bytes OPTION in APP

I have the exact same problem 1. I am on large Fido Pulse plan, confirmed with texting "PULSE" to 222,  and checking online account 2. Fido App is on latest update 4.1.13. Im on Fido LTE network4. I have done a hard restart of both the app, and then ...

bjlawrence11 by I'm a participant level 3
  • 1816 Views
  • 2 replies
  • 0 likes