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The "5 Extra hours of data" not working / drained all my remaining data

Here is my experience - clicked on the "Extra Hours of data" on the Fido app, timer came on and counting down. After 30 mins, got text message saying I am low on data. Checked the app and found all my remaining 3.8GB data all used up. What the hell? ...

ryeung by I'm a Contributor Level 1
  • 2250 Views
  • 2 replies
  • 0 likes

Resolved! Has there been a change with the My Account app?

Hello,     I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...

Screenshot_20191010-131549_My Account.jpg
Cawtau by Senior MVP
  • 4681 Views
  • 10 replies
  • 1 likes

The Fido app sucks

The Fido app sucks so much that it's barely usable. Why go through the time, effort, and money of developing an app if it's going to be so terrible to use. 

Find data bytes usage

Trying to check my data bytes usage. Turned off wifi, as required. Keeps telling me to turn off wifi to get info I want.

Helene60 by I'm a Participant Level 1
  • 915 Views
  • 1 replies
  • 0 likes

Fido app

When i attempt to log on with my Fido app on Android pixel 3a phone (updated to Android 10) it has lost my log in info, asks for number and password, and attempts to send code. Fails. I uninstalled app, rebooted, and downloaded new. Twice. At 38 mb e...

Headboy by I'm a Participant Level 2
  • 889 Views
  • 1 replies
  • 0 likes