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Can't access data bytes after updating app

Hello, I updated the fido app to the new interface in July 2019. I have an iPhone 8. Before I had 0 issues accessing my 5 hours of unlimited data. Ever since updating the app, that option is gone and for the past 2 months I was unable to get those 10...

world1 by I'm a Participant Level 2
  • 1126 Views
  • 3 replies
  • 0 likes

5 bours extra is missing

Hi i just get a new phone & keep my old plan .... seem the 5 hours extra is missing from the App (Android) . Do i have to call to fix this from my acound ? Or is a simple bug on the app ? 

Posthc666 by I'm a Participant Level 1
  • 779 Views
  • 1 replies
  • 0 likes

Resolved! Xtra history tab not working

The History tab under Fido Xtra is not loading. It just keeps showing the loading screen. But never loads. It was embarrassing that this happened in line waiting for a second cup coffee. This happened only on my account. When I logged in using my fri...

ralphm149 by I'm a Participant Level 1
  • 7764 Views
  • 25 replies
  • 0 likes

Fido App Data Usage Issue - Real-time Usage

Hello Fido forum, I just wanted to report some technical issues I've been experiencing to version 4.0.0.12 of the Fido My Account. At first, real time data usage was being display but since last week, no more real time reporting.   More importantly, ...

Alexandre9 by I'm a Participant Level 2
  • 6375 Views
  • 15 replies
  • 1 likes