Worst Customer Service Online

[BigDaddy2336]

It's is so exciting about this company is that they push you towards the so called  their app which is most of the times down, I was thinking of paying my monthly bill using the app, guess what, as always, you go online on computer,  you get stuck with another **bleep**, I think it's called Jack, unfortunately,  I have been with this company for what 20 yrs , I might not have called them more than 10 times in those years,  and and and whenever I call them or try chatting,  I am always hoping,  if this company check my past 3 interactions and I was shocked that I am paying more for something which was supposed to be $5 , none of my fault , but it was never acknowledged and now I have to pay $10 which after 30 mins of chat I agreed coz u are tired of reading the **bleep** on chat, company itself I think doesn't care about their loyal customers and going to switch whenever my current contract is over or sell it out to someone and move on with my life 

[FidoNick]

Hey @BigDaddy2336

We would love to clarify things and help out. 

In terms of the app, it should be up and running. Can you tell us a bit more as to what's going on with it?

Next, in terms of our LiveChat or support via Social Media we do have a virtual assistant named AskJack that answers your general questions. If at any time you need to speak to a rep though just type in "chat with a rep" and follow the prompts and a specialist can take over.

All that said, we appreciate your long-time loyalty and we really would hate to see you go. We're always available to help if ever you need anything, please don't hesitate to reach out.