Won’t let me activate another Data bytes session

[Kchopwood]

Trying to start another data bytes session right now and it won’t let me. 

[Kchopwood]

Hey @Kchopwood,

Keep in mind that it's only possible to start one Data Bytes session within 24 hours, up to a maximum of 5 sessions in the same billing cycle. You can read all about it here.

Is it possible that you already used 5 sessions this cycle and that you used one in the last 24 hours?

If it's not the case, let us know and we'll look into this with you further.

[FidoClaudia · Accepted solution]

Hey @Kchopwood,

Keep in mind that it's only possible to start one Data Bytes session within 24 hours, up to a maximum of 5 sessions in the same billing cycle. You can read all about it here.

Is it possible that you already used 5 sessions this cycle and that you used one in the last 24 hours?

If it's not the case, let us know and we'll look into this with you further.

[Kchopwood]

Thanks for clearing that up Claudia. I thought it was one data bytes session a day. My last one ended at 1pm yesterday. Thanks again. 

[FidoClaudia]

Glad I was able to help, you're welcome!