Won’t let me activate another Data bytes session

Won’t let me activate another Data bytes session

Won’t let me activate another Data bytes session

SOLVED
Kchopwood
I'm a Participant Level 2

Won’t let me activate another Data bytes session

Trying to start another data bytes session right now and it won’t let me. 41E9D8FC-8E98-4B81-B49C-D892702B4098.png

 

1241B93A-BBCD-4A12-902C-3060756B5E71.png

 

Accepted Solution

Re: Won’t let me activate another Data bytes session

Solved by Moderator

Hey @Kchopwood,

 

Keep in mind that it's only possible to start one Data Bytes session within 24 hours, up to a maximum of 5 sessions in the same billing cycle. You can read all about it here.

 

Is it possible that you already used 5 sessions this cycle and that you used one in the last 24 hours?

 

If it's not the case, let us know and we'll look into this with you further.

 

 

View solution in context
3 REPLIES 3
FidoClaudia
Moderator

Hey @Kchopwood,

 

Keep in mind that it's only possible to start one Data Bytes session within 24 hours, up to a maximum of 5 sessions in the same billing cycle. You can read all about it here.

 

Is it possible that you already used 5 sessions this cycle and that you used one in the last 24 hours?

 

If it's not the case, let us know and we'll look into this with you further.

 

 



Kchopwood
I'm a Participant Level 2

Thanks for clearing that up Claudia. I thought it was one data bytes session a day. My last one ended at 1pm yesterday. Thanks again. 

Glad I was able to help, you're welcome! Smiley