Won’t let me activate another Data bytes session

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I'm a Participant Level 2 Kchopwood
I'm a Participant Level 2

Won’t let me activate another Data bytes session

Trying to start another data bytes session right now and it won’t let me. 41E9D8FC-8E98-4B81-B49C-D892702B4098.png

 

1241B93A-BBCD-4A12-902C-3060756B5E71.png

 

Accepted Solution

Re: Won’t let me activate another Data bytes session

Hey @Kchopwood,

 

Keep in mind that it's only possible to start one Data Bytes session within 24 hours, up to a maximum of 5 sessions in the same billing cycle. You can read all about it here.

 

Is it possible that you already used 5 sessions this cycle and that you used one in the last 24 hours?

 

If it's not the case, let us know and we'll look into this with you further.

 

 

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Re: Won’t let me activate another Data bytes session

Hey @Kchopwood,

 

Keep in mind that it's only possible to start one Data Bytes session within 24 hours, up to a maximum of 5 sessions in the same billing cycle. You can read all about it here.

 

Is it possible that you already used 5 sessions this cycle and that you used one in the last 24 hours?

 

If it's not the case, let us know and we'll look into this with you further.

 

 



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I'm a Participant Level 2 Kchopwood
I'm a Participant Level 2

Re: Won’t let me activate another Data bytes session

Thanks for clearing that up Claudia. I thought it was one data bytes session a day. My last one ended at 1pm yesterday. Thanks again. 

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Re: Won’t let me activate another Data bytes session

Glad I was able to help, you're welcome! Smiley

 

 



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