Showing results for 
Search instead for 
Did you mean: 

Won't let me activate Spotify

I'm a participant level 1
I'm a participant level 1

I have a Fido Pulse Plan that was activated on March 26th, 2017, I have never had spotify premium before so I am trying to activate the free 6 months that my plan says it comes with.


I have followed the instructions at this link: but it won't give me the option to log in to spodify.


Evey time I put the code it it just says "Upgrade Your Plan: With a Fido Pulse plan, you can subcribe to Spotify Premium and enjoy up to 6 months FREE or buy Spotify for 9.99/Month" 


I don't understand why it is telling me to upgrade my plan to be able to get the 6 months free when I already have a Fido Pulse plan that says the Spotify upgrade is included in.



Former Moderator
Former Moderator

Hey there @jeannecoit,


Welcome to the community :),


Did you have a Spotify username prior to that? Also, are you still using a Fido Pulse plan?


You're a step ahead, as most of the steps in our guide have been followed :). So, I'll be sending a PM your way to look into it in more details.


Talk to you soon!