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We’ve hit a snag

YMeral
I'm a Participant Level 1
I'm a Participant Level 1

Hey!

ı've been getting this "We've hit a snag" error for over a goddamn month now. I tried deleting and reinstalling countless times, changed password a couple of times, tried changing my app store account and region, tried it with wifi and cellular data and even changed my phone. I am currently using an Iphone 12 and its fully up to date. Nothing seems to fix this problem. Please help.

2 REPLIES 2

khouya
I'm Experienced Level 2
I'm Experienced Level 2

Hi YMreal.

At first, you can try to clear your browsing history!

I think your situation will be resolved.

Have a nice one Smiley

FidoVan
Moderator
Moderator

Hi there @YMeral and welcome to the Community!

 

Aside from the ''We've hit a snag'' message, is there any other error message you are getting?

 

Also, are you trying to log in with your email address or phone number as login ID?