Regarding remaining unused data on app

[Ussdoc6156]

Hello! 

I have a question for the Fido app!

I have total 4 GB for a month. Also I have used to check remaining data from Fido App. 

Today... The app shows me I don’t have remaining data... “0 GB”

but,

‘Used data’ is only 2,44 GB..

What’s wrong? ..... 

[FidoFrancois]

Hi @Ussdoc6156. Welcome to the Community! We're glad to have you with us.

I'd like to narrow down the reasons of that mismatch by asking you a few questions:  

1) Are you able to access your account through a computer? Does it show the correct information? 

2) Do you have the latest version of the app? 

3) Did you power off and on your phone?  

4) Have you changed your plan recently, removed or added data? 

5) Is it something you've noticed only today? 

Please keep the Community posted! You can also reach us here for us to have a closer look. 

[FidoPamela]

Hey there! 

Did these steps help? 

Keep us in the loop