Regarding remaining unused data on app

Reply
I'm a Participant Level 1 Ussdoc6156
I'm a Participant Level 1

Regarding remaining unused data on app

Hello! 

I have a question for the Fido app!

I have total 4 GB for a month. Also I have used to check remaining data from Fido App. 

Today... The app shows me I don’t have remaining data... “0 GB”

but,

‘Used data’ is only 2,44 GB..

 

What’s wrong? ..... 

 

Flag this to a Moderator
Message 1 of 3
578 Views
Moderator
Moderator

Re: Regarding remaining unused data on app

Hi @Ussdoc6156. Welcome to the Community! We're glad to have you with us. Smiley

 

I'd like to narrow down the reasons of that mismatch by asking you a few questions:  

 

1) Are you able to access your account through a computer? Does it show the correct information? 

2) Do you have the latest version of the app? 

3) Did you power off and on your phone?  

4) Have you changed your plan recently, removed or added data? 

5) Is it something you've noticed only today? 

 

Please keep the Community posted! You can also reach us here for us to have a closer look. 

 

 



Flag this to a Moderator
Message 2 of 3
570 Views
Highlighted
Moderator
Moderator

Re: Regarding remaining unused data on app

Hey there! 

 

Did these steps help? 

 

Keep us in the loop Smiley 



Flag this to a Moderator
Message 3 of 3
542 Views