I have the exact same problem
1. I am on large Fido Pulse plan, confirmed with texting "PULSE" to 222, and checking online account
2. Fido App is on latest update 4.1.1
3. Im on Fido LTE network
4. I have done a hard restart of both the app, and then the iPhone XR
5. Im running latest iOS 12.4
6. Pease send me a PM asap
7. Thank you!
