My Account keeps on crashing

My Account keeps on crashing

My Account keeps on crashing

SOLVED
Nikkeli1629
I'm a Participant Level 2

My Account keeps on crashing

  1. My app keeps on crashing whenever I try to log in with my username and password. I have no problem logging in through my web browser. I tried Uninstalling the app but it won't let me. It says "disable" only. Pls help. Thanks
Accepted Solution

Re: My Account keeps on crashing

Solved by I'm a Participant Level 2 Nikkeli1629

Hi! I tried to disable the app and enable it again and it worked. Thank you.😊

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5 REPLIES 5
Nikkeli1629
I'm a Participant Level 2

Nope. Still the same. It keeps on crashing. 

That's odd!

 

Which device do you have? 

 

Can you also check if you have the latest app version installed in the phone please? 



Nikkeli1629
I'm a Participant Level 2

Hi! I tried to disable the app and enable it again and it worked. Thank you.😊

Great! Thanks for letting us know. 

 



FidoSaira
Moderator

Hey @Nikkeli1629

 

The situation regarding the app was resolved yesterday. Can you please try accessing the app now? Smiley