My Account FIDO App

My Account FIDO App

My Account FIDO App

shantih6985
I'm a Contributor Level 2

My Account FIDO App

Why isn't My Account FIDO App not working it won't recognize my phone number

5 REPLIES 5
shantih6985
I'm a Contributor Level 2

This helped for 6 hours and now my account on the website has information deleted again.

Hey @shantih6985

 

We received your PM about this. Talk to you soon.



FidoFaiza
Moderator

Hi @shantih6985

 

Can you try deleting the app and re-installing it?

 

Let me know how that goes. 



shantih6985
I'm a Contributor Level 2

I can uninstall it but the app itself does not uninstall!! The updates for the app uninstall.

 

 

Hey @shantih6985!

 

Depending on your phone, it may not be possible to uninstall the app. Can you instead visit your application settings in your phone and clear the app cache?

 

Does that help?