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My Account App

CT88
I'm a Participant Level 2
I'm a Participant Level 2

I tried to set up the app and upon providing my Fido phone number, says "cannot access my account information" and cannot text me a code.

3 REPLIES 3

CT88
I'm a Participant Level 2
I'm a Participant Level 2

Without the Fido My Account app I cannot use the 1-hour data bytes ! 

CT88
I'm a Participant Level 2
I'm a Participant Level 2

I have now successfully set up the app after Force Stop and reopened the app ! 

Hey @CT88!

 

Make sure your app is always updated and you can always delete and reinstall the app if this happens again. 

 

Hope this helps. Smiley