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Fido xtra perk loop

izagnil
I'm a Participant Level 2
I'm a Participant Level 2

Hi

 

So fido xtra says congratulations you won. Access redemption portal or something. Asked me to do math which I did. Now it says click below to redeem. When I do that it goes back to fido xtra landing page. I checked every day. It is the third now. Fido xtra says if I have issues redeeming I should contact Fido for help. On the help page I have only self serve options. No phones no email no chat. What is going on?!!!

3 REPLIES 3

KAPABLE-K
MVP MVP
MVP

Hello @izagnil,

 

Clear the Fido app cache then retry and it should work.



izagnil
I'm a Participant Level 2
I'm a Participant Level 2

Clearing cache worked. Thanks a bunch!

FidoDaniela
Former Moderator
Former Moderator

Hey @izagnil, I would recommend contacting us or we can send you a PM, we'll be happy to take a look at this with you.