Fido app networking issue

Fido app networking issue

Fido app networking issue

IB7
I'm a Participant Level 2
I'm a Participant Level 2

Fido app networking issue

Since the last update.I cannot get live information on what's happening in my area. It keeps saying that I am not connected to a network. But I am.

3 REPLIES 3
FidoValerie
Moderator

Hey @IB7 !

 

Welcome to the Community. Very_Happy

Are you referring to NetworkAid on the My Account app?

 

If so, could you please confirm the following:

- The phone model you're using

- The version of the Fido app installed on your device

- The version of Android or iOS you're currently using

 

Thanks in advance. Smiley



IB7
I'm a Participant Level 2
I'm a Participant Level 2

Hi. YES ...networkaid

 

samsung A51

version4.10.3.1

android ver: 10

Hey @IB7

 

Thanks for the info! Can you try clearing the cache or uninstalling and reinstalling the app to see if that fixes it?

 

Keep us posted!