Fido app networking issue

[IB7]

Since the last update.I cannot get live information on what's happening in my area. It keeps saying that I am not connected to a network. But I am.

[FidoValerie]

Hey @IB7 !

Welcome to the Community.

Are you referring to NetworkAid on the My Account app?

If so, could you please confirm the following:

- The phone model you're using

- The version of the Fido app installed on your device

- The version of Android or iOS you're currently using

Thanks in advance.

[IB7]

Hi. YES ...networkaid

samsung A51

version4.10.3.1

android ver: 10

[FidoClaudia]

Hey @IB7, 

Thanks for the info! Can you try clearing the cache or uninstalling and reinstalling the app to see if that fixes it?

Keep us posted!