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Fido Xtra perks

Alka1
I'm a Participant Level 1
I'm a Participant Level 1

Fido xtra perks section is missing from last couple of weeks and I am also not able to access 'plans' section. It shows error!!

6 REPLIES 6

Gordpromo
I'm a Participant Level 3
I'm a Participant Level 3

Still not working for me, it has been well over a month already. Already talked to agent via chat and ticket was opened. Someone called a couple of weeks ago to send a screenshot and said it will be fixed soon. No more responses after that.

Gordpromo
I'm a Participant Level 3
I'm a Participant Level 3

also already tried clearing cache and uninstalling a million times. No luck.

Hi there @Gordpromo

 

Since there is a ticket already opened for you, don't hesitate to reach us back through our available servicing channels here so that we can provide you an update and assist with your ongoing situation!

 

Really sorry for the inconvenience.



Gordpromo
I'm a Participant Level 3
I'm a Participant Level 3

Same for me, tried clearing the cache and uninstalling/re-installing and still not working.

 

Hello @Gordpromo 

 

This issue has been reported to Fido and the team is working on fixing it and should be releasing an update to the app once it has been resolved.



KAPABLE-K
MVP MVP
MVP

Hello @Alka1,

 

Welcome to the community!

 

Try clearing the app cache or uninstall it then reinstall and see if it helps.