Fido Xtra not working

[Panache70]

Took an update on my Samsung Galaxy S9 for the Fido app. Since then, I have lost the Fido Xtra button. I cannot see any contests, freebies etc. The button is just gone. Even when I go to More, the FIdo Xtra option is missing. I also cannot see my details when I click on PHONE or PLAN.  I un-installed and re-installed, but still the same problem. My phone has most recent software. Any ideas?

[Panache70]

Never mind. I assume you are able to log into my account and see that I do not have access to Fido Xtra and fix it. If u can't see that, I am probably talking to the wrong people.  I just want access to the perks like everyone else. 

[FidoLony]

Hey @Panache70,

We surely want you to be able to access the Fido Xtra Perks! 

Please get in touch with our customer care team in order to escalate this matter to get your perks back! 

[Panache70]

Had a ticket open for a week with them. Still no progress. Is there anybody who can actually resolve my problem? All I get is call here, email there, open a ticket for a team I can't talk to.  How about an actual person who will take responsibility for my case, keep me updated and ensure resolution?

[FidoLony]

We'll be sending you a PM so we can look into this with you.

Talk to you shortly!

[Panache70]

Did all the troubleshooting with agent. Nothing worked.

[FidoSaad]

Hey there @Panache70

Can you please confirm what Fido mobile app version you have installed on your phone?

Did all the troubleshooting with agent. Nothing worked.

Could you perhaps clarify which troubleshooting steps were done with our agent?

Let us know!

[FidoFaiza]

Hi @Panache70, 

Can you start by deleting the app and re-installing it? Let us know how that goes.