Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

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I'm a Participant Level 2 barbie0288
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

I am still unable to login on fido app its been 4 months now

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Re: Fido My Account app asking for e-mail validation

Hey barbie0288!

 

Are you still getting the same error message? 

 

Let us know if updating the app helps.



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Re: Fido My Account app asking for e-mail validation

Let us know what's going on, barbie0288!



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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

Well better late than never. Finally letting me log on the app with no issues. Will update if any problems occur but so far so good! Should be fine for everyone like me who signed up around the holidays for that 10gb/$60 offer. Thanks!

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Re: Fido My Account app asking for e-mail validation

Glad to hear it @JBond Happy

 

Keep us posted if anything happens.



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I'm a Participant Level 2 SaraB14
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Can confirm that it is working for me as well now. 

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Re: Fido My Account app asking for e-mail validation

Happy that it works now, @SaraB14, and thanks for keeping the Community updated Smiley



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I'm a Participant Level 2 ndrwsrks
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Hello, I can see that this issue has been resolved for some but I am also running into the same problem. I cannot log in to my account on the Fido App without the validation pop up. Is this still being fixed?

 

Thanks

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Re: Fido My Account app asking for e-mail validation

Hey @ndrwsrks

 

Welcome to the Community. 


Did you get a chance to try some of the troubleshooting steps in the beginning of this thread? 

 

Can you log-in on Fido.ca to see if you're using the same email on both the website and the APP? If it is the same email can you try disabling your Wi-Fi from your phone and checking if you get the same pop-up when trying to connect through the Fido network? 

 

If you still get the same pop-up, can you try uninstalling the App and downloading it again? 

 

Keep us posted. Smiley 



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I'm a Participant Level 2 ndrwsrks
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Yes I am using the same email for both the website and the app. I have also tried all the troubleshooting steps you have mentioned but am still running into the same issue.

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