Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

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I'm a Participant Level 2 nahuhh
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Dec 22nd here

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Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 



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I'm a Participant Level 1 rian444
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

From reading on this website that Fido has been aware of the app problem since December 6.  Since I can’t reach anyone at Fido unless I wait an hour, maybe someone could tell me when the fix will be done. Why don’t you have a call back service like every other company in the world?

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Re: Fido My Account app asking for e-mail validation

Hey rian444!

 

Welcome to the Community! 

 

I wanted to let you know that I moved your post to this thread since it's about the same subject and you can find the info you're looking for here. 

 

I assure you that we're working to get this sorted out as fast as we can. Smiley



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I'm a Participant Level 3 chuckb1
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

I was told by Fido customer service that to use databytes I need to login in app to back office to active databytes. And when I try to do that it askes for email validation and the email on my app is the same as the one in back office

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I'm a Participant Level 1 ppptxt
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

Experiencing exactly the same problem -- login works from web site but not from the app, and always asks for email validation.

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Former Moderator FidoMaria
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Re: Fido My Account app asking for e-mail validation

Hi @chuckb1 & @ppptxt; welcome to the Community!

 

Did you guys register to My Account on or after December 6th 2017?



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I'm a Participant Level 3 chuckb1
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

yes

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Re: Fido My Account app asking for e-mail validation

Hi @chuckb1

 

Do you mean yes for before or for after December 6th?

 

Let me know! 



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I'm a Participant Level 3 chuckb1
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

How long will this take?As you are a phone company with millions of dollars cash flow a month one would think you could easily fix this issue.

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Re: Fido My Account app asking for e-mail validation

Hey chuckb1,

 

We're doing the best we can to get this corrected as fast as possible. 

 

In the meantime, you can log in through the mobile website or on your desktop. 



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I'm a Participant Level 1 loyalcustmer
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I reset my password ans started getting this error. 

 

I registered my account in December 2016.

 

Thanks. 

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Former Moderator FidoMegan
Former Moderator

Re: Fido My Account app asking for e-mail validation

Hi @loyalcusmer

 

Are you able to log in on the web?



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I'm a Participant Level 1 navpreetsingh78
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I registered my Fido account after Dec 6th. I am facing the same issue as everyone while logging into the mobile app. Can anyone help here?

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Re: Fido My Account app asking for e-mail validation

We're working on it, navpreetsingh78!

 

You can use the mobile website or log in on your desktop for now. 



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