Fido My Account app asking for e-mail validation

[JBond]

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

[JBond]

Hi everyone,

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

Your patience is much appreciated

[FidoKenny]

Hey @parse and thanks for reaching out.

Let's check your account together to see what was done so far about this.

I'm sending you a PM now. Talk to you soon.

[FidoPamela]

Hey @JJstarbark! 

Welcome to the Community  

We'll be happy to help with that. Can you give us a bit more information as to what happens or what is the error message when you try to log in? 

Were you able to log in in the past? 

Let me know! 

[JJstarbark]

Hi yes. If I go to Fido.ca I can log in but if I try using the Fido app it asks me To please visit Fido.ca to complete my email validation. I tried deleting the app and reinstalling with no success. Any solution?!

[FidoRachel]

A password reset seems to have fixed the issue for other users.

Can you try to reset yours and let us know?

[FidoAmanda]

Hey @JJstarbark!

Did FidoRachel's suggestion help? Have you tried resetting your password?

[Michaeljmcgill]

Resetting my password did not fix the problem.  As far as I can see, it's been 3 months since this issue was initially raised.   That's over 450 working hours.

I'm not even angry.  I'm just... disappointed.

[FidoNick]

I 100% understand your frustration with this @Michaeljmcgill, and our teams are working hard and looking into it!

For the moment, you can log in directly on Fido.ca to view your account details, billing, and usage. For usage, you can also dial *3337 directly on your Fido phone!

[DataUsr]

Hi FidoAmandaN,

Just wondering if there have been any updates on this issue... Please keep us posted when it's solved (or maybe I' missreading the messages on this forum, and there's a later post with the solution which I missed altogether). In either case, any news would be much appreciated.

Thanks again,

DataUsr

[DataUsr]

Aha... Found the post suggesting a password reset! Unfortunately, that did not help.

FYI, I registered sometime in the 2nd half of Dec 2017.

Also, I had not seen the recent replies to this post, and see now that there's been some chatter on this issue the last few days, and that it hasn't yet been resolved, so nevermind my request for update (I thought it'd been radio silence for the last 4 weeks).

Looking forward to hearing back when a fix is found!