Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

View solution in context
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I'm a Participant Level 2 SaraB14
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Can confirm that it is working for me as well now. 

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Moderator
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Re: Fido My Account app asking for e-mail validation

Happy that it works now, @SaraB14, and thanks for keeping the Community updated Smiley



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I'm a Participant Level 2 ndrwsrks
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Hello, I can see that this issue has been resolved for some but I am also running into the same problem. I cannot log in to my account on the Fido App without the validation pop up. Is this still being fixed?

 

Thanks

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Moderator
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Re: Fido My Account app asking for e-mail validation

Hey @ndrwsrks

 

Welcome to the Community. 


Did you get a chance to try some of the troubleshooting steps in the beginning of this thread? 

 

Can you log-in on Fido.ca to see if you're using the same email on both the website and the APP? If it is the same email can you try disabling your Wi-Fi from your phone and checking if you get the same pop-up when trying to connect through the Fido network? 

 

If you still get the same pop-up, can you try uninstalling the App and downloading it again? 

 

Keep us posted. Smiley 



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I'm a Participant Level 2 ndrwsrks
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Yes I am using the same email for both the website and the app. I have also tried all the troubleshooting steps you have mentioned but am still running into the same issue.

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Fido My Account app asking for e-mail validation

Hey @ndrwsrks,

 

Thanks for the infos! Hmm, we'd need to take a closer look at this. I'll send you a PM and we'll continue over there Smiley



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I'm a Participant Level 3 Sushant1
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

Any progress?

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Re: Fido My Account app asking for e-mail validation

Hey @Sushant1!

 

It's supposed to be working now. Can you confirm the following please:

 

1. Are you able to login through the website?

 

2. How do you login (email, Facebook)?

 

3. What error message are you getting (if any)?

 

Let us know, thanks. Smiley



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I'm a Participant Level 3 Sushant1
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

Hey there,

 

I have answered all the questions below:

 

1. Are you able to login through the website?

Yes, I am able to login through the website.

 

2. How do you login (email, Facebook)?

 In the application, I have tried logging in using both email and Facebook. Doesn’t work for both the options.

 

3. What error message are you getting (if any)?

We can’t receive your account information here. Please visit fido.ca

 

I have previously answered all these questions. I hope fido is maintaining a record. I had contacted fido regarding this issue more than 6 months ago. I have done all your troubleshooting procedures as well. I hope your next comment will not be lists of troubleshooting procedures. I forgot to mention one more thing, I got a new phone (iPhone X) but the issue still continues. I hope you really have some solution this time.

 

Thanks,

 

Sushant

 

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Moderator
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Re: Fido My Account app asking for e-mail validation

Thank you very much for clarifying!

 

I has trying to see if that was case, but I couldn't find your other post.

 

I'll send you a PM shortly to escalate this for you. Smiley

 

Chat with you soon!



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I'm a Participant Level 1 NickBol
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

Hi im still having the same problem for over two weeks now. Is there anyone working on it??

 

Thank you

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @NickBol

 

Welcome to the Community ! 

 

Did you try the troubleshooting steps listed in this thread ? 

 

If not can you give it a shot and let us know if it helps? 

 

Also what happens exactly? You get the pop-up for email validation? 

 

Thanks! 



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Moderator
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Re: Fido My Account app asking for e-mail validation

Hey @NickBol!

 

Has this been resolved?

 

Let us all know. Smiley



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I'm a Contributor Level 1 AnonymousUser
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

SOLUTION:

-resolved this issue by troubleshooting using a computer browser (rather than a mobile device browser) to:

a) "forgot/reset password"

b) click on email verification

c) login at Fido.ca

-this resulted in a message saying "Email verified", which not getting in the mobile device browser

-finally now able to login via the Fido app

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