Fido IOS APP My Account - Which account would you like to view?

Fido IOS APP My Account - Which account would you like to view?

Fido IOS APP My Account - Which account would you like to view?

cpinetworks1
I'm a Participant Level 2

Fido IOS APP My Account - Which account would you like to view?

I have 3 devices on my account. When I login using an IOS device (tried multiple devices), the app logs in and then asks Which account would you like to view? Select an account.

 

There is no way to select an account, the app must be forced to close.

 

I have uninstalled and reinstalled. I have restored my iPhone to factory settings. It happens on my iPhone and my cellular iPad. It does not happen on an android or a web browser.  I have called support several times with no success. My account was de-registered from my group ID login and re-registered to an email login ID with no success. This has been happening for approx 2 months now.

5 REPLIES 5
FidoFrancois
Former Moderator

Hello @cpinetworks1

 

It's rather odd that even after changing your registration ID from a group ID login to an email that the situation still persists only through your iOS devices. It's also, I might add, not the experience we're aiming for with your online account. 

 

When you called customer service, was there a technical ticket open to review the situation concerning specifically your iOS devices? Did you receive a case or ticket number with an ETA? 

 

It looks like the next step would be to open a ticket with our tech team to review the situation further with you and to get to the bottom of this once and for all. 



cpinetworks1
I'm a Participant Level 2

Francois,

 

Of my 2 separate calls 1 week apart with CSR's for the issue, neither have offered to open a technical ticket. The last CSR indicated she sent a password reset request and that it may take time to arrive and wanted off the phone.

 

How do I open a ticket with the tech team?

Thank you for all the details, a ticket would indeed need to be opened it seems. You can contact us here or we can send you a PM on the Community. 

 

Let us know what you prefer!  
 

 



cpinetworks1
I'm a Participant Level 2

Francois

 

please PM me as the the telephone CSR’s are not helping.

No worries,please keep an eye on your PM inbox.

 

We'll be sending you one shortly to review the matter at hand.