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Fido Extra - PKG Package Winner unable to redeem prize

DGP_74
I'm a Participant Level 2
I'm a Participant Level 2

Received notification that I had won a PKG Monday-to-Sunday bundle prize through Fido Extra and then went through the app to access the prize portal, filled in the information requested and answered the math test and was presented with a screen "Thank for Claining your Prize".

 

On this screen was the message "Use the unique code or link below to redeem your prize:" - but there was no code only a yellow "redeem now" button that takes me back to the Fido Extra landing page, and I am in an infite loop.

 

Anyone else experience this?  How can I redeem the prize?

 

 

 

3 REPLIES 3

FidoValerie
Moderator
Moderator

Hi @DGP_74 !

 

I'm sorry to see that you're having trouble redeeming your FidoXTRA prize. Sad

 

Could you please try to uninstall the My Account app and reinstall it, before trying again?

 

Keep us posted!



DGP_74
I'm a Participant Level 2
I'm a Participant Level 2

Thank you that worked.  Thank you too for the great bundle prize!

That's awesome. Very_Happy

 

You're most welcome! Enjoy!