Fido App

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I'm a Participant Level 3 Tml1
I'm a Participant Level 3

Fido App

Problem login to Fido acount App... telling me that I have a Rogers Acount and I need to download the Rogers app but I don't have on account....I a loop can someone please help?B8CED067-1C06-4B8C-9631-1666EC94047C.png

 

Accepted Solution

Re: Fido App

 

Hey,

 

I just wanted to let everyone know that our technical support has identified the root cause of this glitch and are working on a resolution as quickly as possible.

 

In the meantime, please use your mobile browser or desktop to login to your My Account on fido.ca directly.

 

Your understanding and patience are really appreciated Smiley

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Moderator

Re: Fido App

Hey @giveitupforfame and thanks for reaching out.

Support groups have identified the root cause of the issue and are working on a resolution.

 

Your patience is appreciated.



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I'm a Participant Level 1 Sculleton
I'm a Participant Level 1

Re: Fido App

  1. Hi I'm having this exact problem. Is there a fix for this? 
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Message 17 of 18
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Moderator
Moderator

Re: Fido App

Hey @Sculleton,

 

This shouldn't be happening, I'm sending you a PM to look into it!

 

Talk soon.

 

 



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Message 18 of 18
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