Hi,
I switched over to Fido roughly one week ago and I have not been able to get the app to work on my iPhone. Here are the facts:
- I can reach my account on a browser, both on my PC and on my phone.
- I have an iPhone 7 plus with 129 GB.
- iOS 11.4.1
- It is unlocked.
- I was a Rogers user for years but switched over to Fido.
- Everything else works on the phone and with Fido.
- When I attempt to use the app it sends me the activation number, but, when I enter it I get the following error messages,
"Session Expired
Please re-login to continue using the MyAccount app. OK " and when I enter OK I receive:
"Hmm… Sorry, we’ve hit a snag. Please check back later"
I called support 2x but they were unable to help. Could someone please help! The app is completely unusable as it is.
