Fido App is not working

Fido App is not working

Fido App is not working

I'm a Participant Level 1

Fido App is not working


 when ever i tried to use the fido app, i only see this poor dog looking at the roof.  It does not work at all. I wasted 10 minutes just to looking at this picture and notting happen. I am using iphone and this app is not working please upgrade the software of Fido app. Thanks.


Hey @Mujadid,


Welcome to the community!


I'm sorry to learn that you're having issues with the app! 

Have you tried to delete and reinstall the app since you got this issue? 


Sometimes, this can fix glitches in the app such as the never-ending welcome screen.

Let us know if that helps! 

If not, we do suggest to get in touch with our customer service team or send us a message on Facebook or Twitter and we can review this more in depth with you.