Fido App does not work on mobile data but works on wifi

Fido App does not work on mobile data but works on wifi

Fido App does not work on mobile data but works on wifi

bullynetwork
I'm a Participant Level 2

Fido App does not work on mobile data but works on wifi

Hi,

I have observed- on different phones and different locations (data set of 6 people), Fido app (My Account) doesn't work when the mobile data is on. The app works well on WiFi. I believe this is to deter people from using the Data Bytes.

 

Current App version: 3.80 (faced problems on 3.7, 3.7.1 and 3.7.2)

Phone: iPhone X (version ios 12.1.4)

 

3 REPLIES 3
FidoJulien
Moderator (inactive)

Hey @bullynetwork

 

The 3.8 version of the app is out.  Have you tried updating your app to see if you still experience this?


Keep us posted!



bullynetwork
I'm a Participant Level 2

As mentioned above, I am using the 3.80 version as of now. 

Oops!  You're right @bullynetwork, I had missed that, sorry.

 

I'll send you a PM so we can take a look at this with you.