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Fido App does not work on mobile data but works on wifi

bullynetwork
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

I have observed- on different phones and different locations (data set of 6 people), Fido app (My Account) doesn't work when the mobile data is on. The app works well on WiFi. I believe this is to deter people from using the Data Bytes.

 

Current App version: 3.80 (faced problems on 3.7, 3.7.1 and 3.7.2)

Phone: iPhone X (version ios 12.1.4)

 

3 REPLIES 3

FidoJulien
Former Moderator
Former Moderator

Hey @bullynetwork

 

The 3.8 version of the app is out.  Have you tried updating your app to see if you still experience this?


Keep us posted!



bullynetwork
I'm a Participant Level 2
I'm a Participant Level 2

As mentioned above, I am using the 3.80 version as of now. 

Oops!  You're right @bullynetwork, I had missed that, sorry.

 

I'll send you a PM so we can take a look at this with you.