Errors in the Fido App

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I'm a Participant Level 2 Urieka
I'm a Participant Level 2

Errors in the Fido App

Fido app is showing something wrong with internet usage... simple mathematics ๐Ÿ™„Fidoโ€™s MathsFidoโ€™s Maths

 

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Re: Errors in the Fido App

Welcome to the Fido Community @Urieka!

 

I totally get how the numbers can seem a little confusing, let me explain though Smiley

 

Based on your screenshot, the plan you have includes 8GB of data and you have a 2GB bonus making a total of 10GB of data.

 

The section that says "extra usage" does not include the bonus, this is why it shows 99MB. If you look at your total usage you're at 8.09 this is why Smiley

 

It's definitely a little confusing and I'll pass along the feedback. Rest assured you aren't over though as you have the 2GB bonus!



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I'm a Participant Level 2 Urieka
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Re: Errors in the Fido App

The problem is that last three months I didn't see that situation, (overage and red circle) even when I used 9.5gb. There is something suspicious with the formula. We dont like red messages when we are ok, you know.

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Re: Errors in the Fido App

Thanks for your feedback @Urieka

 

We'll make sure to forward it to the right people.



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