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Databytes didn’t reset

Gergtrawets75
I'm a Participant Level 2
I'm a Participant Level 2
  • My databytes did not reset for November.  🤷‍:male_sign: 
4 REPLIES 4

FidoDaniela
Former Moderator
Former Moderator

Hey @Gergtrawets75,

 

Can you please let us know what is going on with your DataBytes exactly?

 

-Do you have the latest version of the app?

 

-Do you have the latest version of your operating system?

 

-What is the error message?

 

Thanks!

Gergtrawets75
I'm a Participant Level 2
I'm a Participant Level 2

So I updated the app & databytes doesn't appear anymore ?   Fido removed that ?

Gergtrawets75
I'm a Participant Level 2
I'm a Participant Level 2

In databytes it just shows my time for October and never reset for my next pay period.  Says I can't use it for 28 days.  Used to reset on payment.  

Thank you for keeping us posted!

 

Is your phone up to date?

 

Have you erased the app and installed it again?