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Data bytes not working

hosanadaniel
I'm a Participant Level 1
I'm a Participant Level 1

i cannot access my data bytes no where on the app do I see an option is there anything I can do to fix this?

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @hosanadaniel

Welcome to the Community. Very_Happy

I'm sorry to learn that you're currently unable to use your 5 extra hours of data.

Could you please tell me what happens when you try to use a session?

Does the banner not show up at all in the My Account app, or are you getting an error message when you click to start it?