Data bytes not working

[hosanadaniel]

i cannot access my data bytes no where on the app do I see an option is there anything I can do to fix this?

[FidoValerie]

Hey @hosanadaniel ! 

Welcome to the Community.

I'm sorry to learn that you're currently unable to use your 5 extra hours of data.

Could you please tell me what happens when you try to use a session?

Does the banner not show up at all in the My Account app, or are you getting an error message when you click to start it?