Clarification - data usage Monthly reset

[Geebskii]

 

Hello

i noticed something rather odd this morning when I was checking the remaining balance of my data and +5 extra hours.  The data and 5 Extra hours didn’t reset correctly.  Shouldn’t both be reset at the end of the billing cycle.  If yes then I think there is a problem with your system 

Can I get a confirmation on that 

Look forward to your response

cheers 

 

[Geebskii]

Hey @Geebskii! Thanks a ton for sharing

We're aware of this and our teams are working on deploying a fix as soon as possible. In the meantime, it should refresh on its own within 5 days of the new cycle starting.

If it hasn't reset after 5 days, please contact us and we'll take a closer look.

[FidoNick · Accepted solution]

Hey @Geebskii! Thanks a ton for sharing

We're aware of this and our teams are working on deploying a fix as soon as possible. In the meantime, it should refresh on its own within 5 days of the new cycle starting.

If it hasn't reset after 5 days, please contact us and we'll take a closer look.