Clarification - data usage Monthly reset

Clarification - data usage Monthly reset

Clarification - data usage Monthly reset

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Geebskii
I'm a Contributor Level 1

Clarification - data usage Monthly reset

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Hello

 

i noticed something rather odd this morning when I was checking the remaining balance of my data and +5 extra hours.  The data and 5 Extra hours didn’t reset correctly.  Shouldn’t both be reset at the end of the billing cycle.  If yes then I think there is a problem with your system 

 

Can I get a confirmation on that 

 

Look forward to your response

 

cheers 

 

 

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Accepted Solution

Re: Clarification - data usage Monthly reset

Solved by Moderator

Hey @Geebskii! Thanks a ton for sharing Smiley


We're aware of this and our teams are working on deploying a fix as soon as possible. In the meantime, it should refresh on its own within 5 days of the new cycle starting.

 

If it hasn't reset after 5 days, please contact us and we'll take a closer look.

 

 

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1 REPLY 1
FidoNick
Moderator

Hey @Geebskii! Thanks a ton for sharing Smiley


We're aware of this and our teams are working on deploying a fix as soon as possible. In the meantime, it should refresh on its own within 5 days of the new cycle starting.

 

If it hasn't reset after 5 days, please contact us and we'll take a closer look.