This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
Hello
i noticed something rather odd this morning when I was checking the remaining balance of my data and +5 extra hours. The data and 5 Extra hours didn’t reset correctly. Shouldn’t both be reset at the end of the billing cycle. If yes then I think there is a problem with your system
Can I get a confirmation on that
Look forward to your response
cheers
Solved! Go to Solution.
October
Hey @Geebskii! Thanks a ton for sharing
We're aware of this and our teams are working on deploying a fix as soon as possible. In the meantime, it should refresh on its own within 5 days of the new cycle starting.
If it hasn't reset after 5 days, please contact us and we'll take a closer look.
Hey @Geebskii! Thanks a ton for sharing
We're aware of this and our teams are working on deploying a fix as soon as possible. In the meantime, it should refresh on its own within 5 days of the new cycle starting.
If it hasn't reset after 5 days, please contact us and we'll take a closer look.