Can't open My Account

[xmas84]

Hi, for the past few weeks, I can't open the My Account app on my phone. When I open it, it opens a blank page with the wheel that spins forever (eventually the app crashes). When I try to update it in the Google Play, the "update app" button just do nothing.

My phone is a Samsung A5 (SM-A520W)

My android version is 8.0 ()

[xmas84]

PS we tried to disable the app, and using it with WiFi only or with Data only... No luck.

[FidoClaudia]

Hey @xmas84, 

Did you also try clearing the cache of the app? If not, can you please give it a try and let us know how it goes?

If you get the same result, we'll send you a PM to open a ticket