December 2020
Hi, for the past few weeks, I can't open the My Account app on my phone. When I open it, it opens a blank page with the wheel that spins forever (eventually the app crashes). When I try to update it in the Google Play, the "update app" button just do nothing.
My phone is a Samsung A5 (SM-A520W)
My android version is 8.0 ()
December 2020
PS we tried to disable the app, and using it with WiFi only or with Data only... No luck.
December 2020
Hey @xmas84,
Did you also try clearing the cache of the app? If not, can you please give it a try and let us know how it goes?
If you get the same result, we'll send you a PM to open a ticket