Can't open My Account

Can't open My Account

Can't open My Account

xmas84
I'm a Participant Level 2

Can't open My Account

Hi, for the past few weeks, I can't open the My Account app on my phone. When I open it, it opens a blank page with the wheel that spins forever (eventually the app crashes). When I try to update it in the Google Play, the "update app" button just do nothing.

My phone is a Samsung A5 (SM-A520W)

My android version is 8.0 ()

 

2 REPLIES 2
xmas84
I'm a Participant Level 2

PS we tried to disable the app, and using it with WiFi only or with Data only... No luck.

Hey @xmas84

 

Did you also try clearing the cache of the app? If not, can you please give it a try and let us know how it goes?

 

If you get the same result, we'll send you a PM to open a ticket Smiley