Can’t login to myfido app

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I'm a Participant Level 2 karlbryan
I'm a Participant Level 2

Can’t login to myfido app

I’ve been trying to login to myfido app for the past couple days but it won’t let me. I can login just fine online on fido.ca but when I use the app, it says account info not available. Any ideas why? Thank you.

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Message 1 of 23
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Re: Can’t login to myfido app

Hey @Evinh

 

Welcome to the Community!

 

Can you confirm that you have the latest version of the App? 

 

Are you also logging in with your email or your phone number?



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I'm a Participant Level 2 whisper
I'm a Participant Level 2

Re: Can’t login to myfido app

Hi,

 

Thanks for the reply. 

 

Yes, I can login to website with the same user name and password. And the App version shows 3.3.3(5), which I believe is the newest version.

I have tried to uninstall and reinstall several time, but this problem still persist.

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Re: Can’t login to myfido app

Thanks @whisper !

 

Sending a PM your way so we can look into this further.



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