Can't access My Account from my Samsung S4. Showing "Error 404--Not Found"

Can't access My Account from my Samsung S4. Showing "Error 404--Not Found"

Can't access My Account from my Samsung S4. Showing "Error 404--Not Found"

SOLVED
DWca
I'm a Participant Level 2

Can't access My Account from my Samsung S4. Showing "Error 404--Not Found"

I was able to access the app til recently, but has never able to enjoy the benefit of "+5 hours of Data" from the inception of the feature.The technician at Fido tried a few tricks, all failed. So I just gave up. Now I can't access  My Account from my cell. It shows "Error 404--Not Found From RFC 2068 Hypertext Transfer Protocol--HTTP/1.1: 10.4.5 404 Not Found......" every time when I try to access the app. The wifi was not on, the connection was LTE or 4G. It shows the same message when I tap the button of Usage, Balance, Service, or More. The app is an old version. I found a new one on my phone, called Fido App Zone. But the same message shows again. Please help! Thanks very much.

Accepted Solution

Re: Can't access My Account from my Samsung S4. Showing "Error 404--N

Solved by I'm a Participant Level 3 DWcaa

Thanks for your reply. I called 611, and spoke to Jayson. He was able to help me solving the issue. Unlike previous attempts, which involved uninstall/reinstall the app, he took off my account from the source and reinstated it. The user name of the new account is my email account, rather than the old user name which was a combo of letters I created years ago. It worked! And that's also the reason why I have a different user name here because of the new account.

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2 REPLIES 2
Cawtau
Senior MVP

Hello DWca,

 

  I replied to your other post here.

 

  What version of android is your phone using? While the Google Play website notes that the My Account app requires Android 5.0 and up, it's possible that the updated app is no longer compatible with Android 5. I believe the most current version of android for the S4 is android 5.0.1. If your phone is not using that version, are you able to update the OS for that device anymore?

 

Hope this helps 😀

 

Cheers

 


DWcaa
I'm a Participant Level 3

Thanks for your reply. I called 611, and spoke to Jayson. He was able to help me solving the issue. Unlike previous attempts, which involved uninstall/reinstall the app, he took off my account from the source and reinstated it. The user name of the new account is my email account, rather than the old user name which was a combo of letters I created years ago. It worked! And that's also the reason why I have a different user name here because of the new account.