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Both App and website horrifically slow

I'm a Participant Level 2
I'm a Participant Level 2

Whether I'm on the " my account " app or Fido's webpage both experiences leave a bad taste in my mouth.

Both are extremely slow.

IMHO poorly designed as well.

I tried to upgrade my device   online for an hour, website kept hanging up.  Carriers (and all other services) want us to use their online resources as opposed to a human, yet offer us this low rent option. How can I put my faith and hard earned money in a provider when they can't manage a simple website/app.



Former Moderator
Former Moderator

Thanks for the feedback @tarabryan, we do appreciate and we're sad to hear your experience with the site and app hasn't been a positive one. We're always working on improving our self-serve tools so all feedback helps; I'll let the team in charge know Smiley


That said, were you able to process your order?



I'm a Participant Level 2
I'm a Participant Level 2

I was not able to process my order. I gave up in frustration.

An hour of my life I'll never get back 🙄

Hey @tarabryan


Thank you for sharing these updates with us. It's unfortunate that you're having trouble placing your order. It's not the kind of thing we want for our customers. 

Can you confirm with us if you had the chance to try clearing the cookies and cache from your browser and to then try the upgrade transaction again from there? 


You can check out the steps on how to do this right from here