After adding bonus data, all my data disappeared

After adding bonus data, all my data disappeared

After adding bonus data, all my data disappeared

Diva322
I'm a Participant Level 1

After adding bonus data, all my data disappeared

recently got 2 gig of bonus data i used to have 4 so the new 6 gig was showing in app first night. second day both remaining data and bonus data disappeared. i have no idea wat happened 

1 REPLY 1
FidoPhilippe
Moderator

Hey @Diva322! Philippe here. Welcome to the community. Smiley

 

I'll be happy to help you with your data! Can you tell me the following please:

 

1. Have you checked our website to see if your total data shows up there?

 

2. If yes, have you tried to restart the app?

 

If the change happened in the middle of your billing cycle, things should appear normal as of the start of your next one.

 

Let us know.