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Absolutely Useless App

I'm a Participant Level 1
I'm a Participant Level 1

 Fido app on iOS is literally useless 90% of the time, never works when you need it the most, just stuck in the log in screen doesn't matter you refresh it or even changing the password, doesn't matter how many patches they do it never fixes anything. Never get to use the 5hrs of data.

 Absolutely disaster of an App @Fido 



Hey @TrashApp,


That definitely shouldn't be happening! I tested it on my end, and it worked fine.


Can you please uninstall and reinstall the app and let us know if that helped?


Also, do you log in with your email or your phone number? And are you able to log into your online account on or are you experiencing troubles there too?


Keep us posted! 

Hi trashapp, sorry to hear that you haven't been able to get the app to work on you iPhone. Have you reached out to live chat on or support on Twitter or Facebook?  Sounds like you need technical advice on that. Getting the extra 5gb of data is important to a lot of people. The technical people should be able to help you solve the issue. 🤞