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5 hours of data error

ZoenthePuppy
I'm a Participant Level 1
I'm a Participant Level 1

March 2021

Everytime I tried to use my 5 hours of data I run into the "Sorry, we've hit a snag.  Please check back later" message.

 

Deleted cache, deleted storage, reinstalled app, restarted phone.  Multiple combinations of the above. Nothing worked.

 

 

 

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1 REPLY 1

FidoLony
Moderator
Moderator

March 2021

Hey @ZoenthePuppy,

 

Welcome to the community! 

 

I'm sorry to learn about your hardships with the 5 hours of data. 🙁

 

If all of those test failed, it would be best for you to reach out to our customer care team so they can review this more in depth with you and work towards a solution!  



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