5 hours of data did not work - Caused data overages

[andrewkuzyk]

Hi,

I just used one of mine free hour of data, but the system deducted all the trafic from my regular data plan.

[KAPABLE-K · Accepted solution]

Hello @andrewkuzyk,

It would be best to contact customer service directly so they can look into your account and better advise you.

[andrewkuzyk]

Than you for your avise. I spent the last three weeks battling their custommer support. The only answere I was told that only account holder can use 5 hours of data. The issue is that I am an account holder. They kicked me between 10 representatives and none of them could provide a sulution, just kept telling me that I need to be ab acount holder, that I am.

Who knows how to file a complaint for their customer service?

[FidoAnthonyZ]

Hello @andrewkuzyk,

If you wish to place a complaint, you're welcome to contact us over these methods and we'll be happy to listen to you.